Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as received, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at rodrigoosousaa2314@gmail.com with the subject "Return Request". Please note that all return costs, as well as the logistics involved, are the customer's responsibility.
If your return is accepted, we'll send you the address to ship it back to. Items sent back without a prior return request will not be accepted.
You can always reach out with any return-related questions at rodrigoosousaa2314@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition as received, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, letting you know whether the refund was approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at rodrigoosousaa2314@gmail.com.